Payment Policy

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.


You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry, we will never attempt to capture these funds under any circumstances.


If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact us. We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Store Credit

All store credit issued by will have an expiration date of one year from the date of issuance. This means that any unused store credit remaining after one year will expire and become void.

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don't hesitate to contact us.

Pre-Paid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via phone, mail or email. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase. Please contact our Strategic Account Team at 636-680-8070 (M – F 8:30AM – 4:30PM CT) or via e-mail at with any questions.

Lines of Credit

If you wish to apply for a line of credit, you may download our credit application and e-mail it to . We will process the application within 5 business days. We will notify you via phone or email on the status of your application.

Government Purchases

We accept procurement cards through the SmartPay program. Additionally, we accept purchase orders and issue lines of credit to qualified applicants. During checkout, use your SmartPay card just like any standard credit card. Should a line of credit be required or for more information, please contact our Strategic Account Team at 636-680-8070 (M – F 8:30AM – 4:30PM CT) or via e-mail at with any questions.


Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. For older orders, we will attempt to refund your original payment method, but some credit card issuers may not honor the request. In those instances, we will mail you a refund check.


We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our Strategic Accounts Team at 636-680-8070 (M – F 8:30AM – 4:30PM CT) or via e-mail. Please allow up to 24 hours to receive your quote. Please note, credit card or Paypal payments will incur a 3% processing fee.

Sales Tax

We collect sales tax on all orders shipped to states that legally require it. If you are a tax exempt customer, please contact our Strategic Account Team at 636-680-8070 (M – F 8:30AM – 4:30PM CT) or via e-mail at with any questions.